Frequently Asked Questions
Everything you need to know about spice, shipping, and our fiery collection.
How do you ensure glass bottles don't break during shipping?
We use custom-designed, heavy-duty cardboard dividers and biodegradable cushioning to ensure your sauces arrive safely. If a bottle does arrive damaged, simply send us a photo and we will issue a replacement immediately.
What is the Flat Rate shipping policy?
We offer a flat rate shipping fee regardless of how many bottles you order. This allows you to stock up on your favorite hot sauces without worrying about increasing delivery costs.
How do I know how spicy a sauce is before buying?
Every product on our site features a Heat Scale rating ranging from 'Mild' to 'Extra Hot.' We also provide detailed flavor profiles so you know if a sauce is vinegar-forward, fruity, or smoky.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on the weight of the package and the destination country.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened sauces. However, if you are unsatisfied with your order or received the wrong item, please contact our support team within 30 days for a resolution.
Do your sauces contain artificial preservatives?
Many of our craft and small-batch sauces are all-natural and preservative-free. You can find full ingredient lists on each product page to check for specific dietary requirements or preferences.